the short version…
- Every piece ships within [X] business days, wrapped by hand and tracked.
- Returns are accepted within [14] days of delivery, in the original packaging.
- Commissions are made just for you, so they can’t be returned.
- If something arrives damaged, send a photo within [X] days and John will make it right.
Processing time
Each piece is packed by John himself and ships within [X] business days of your order. During craft fairs or holidays it can take a little longer; if so, there will be a note in the shop.
Shipping rates & where we ship
Shipping is [a flat $X / calculated at checkout / free over $X]. We currently ship to [the United States only / these countries: …]. The exact cost is shown at checkout before you pay.
Tracking
Every order is shipped with tracking through [carrier]. The tracking link arrives by email as soon as your piece leaves the studio.
Returns
If a piece isn’t right for you, you can return it within [14] days of delivery. It must be in the condition it arrived, in its original packaging. Email John before sending it back. [Return shipping is paid by the buyer / covered by the studio.]
Refunds
Once the piece is back in the studio and checked, your refund goes to your original payment method within [X] business days. [Original shipping costs are / are not refunded.]
Damaged or lost pieces
Every package is [insured]. If your piece arrives damaged, keep the packaging and send a photo of the piece and the box within [X] days of delivery. John will repair it, replace it with something you love, or refund you in full.
Commissions
Custom work is made just for you, so it can’t be returned. [A deposit of X% is taken before work begins and is non-refundable once drawing has started.] John shares progress along the way so there are no surprises.
Questions about any of this?
Write to John. A real person reads every message.