Good questions, straight answers.

Every piece is packed by hand and ships within [X] business days, with tracking. You’ll get an email with the tracking link as soon as it leaves the studio.

Anywhere in the United States. [International shipping: yes / not yet / by request.]

[Shipping rates, e.g. a flat $X for napkins and $X for rocks, or free over $X.] You’ll see the exact cost at checkout before you pay.

Yes. Add the recipient’s address at checkout and leave a note for them. [Confirm: the packing slip leaves the price off.]

Yes. Every napkin and rock in the shop is the one John made, signed by hand. There are no copies, so once it sells it moves to the gallery.

Each napkin is [sealed / mounted on archival backing] so it holds up for years. Kept out of direct sun, it will last as long as any drawing on paper.

[Not right now. / Prints of a few favorites are coming soon.] Sign up for the journal to hear first.

[Acrylic paint finished with a clear protective sealer.]

A simple frame with a mat works best, so the napkin doesn’t touch the glass. UV-filtering glass helps keep the colors bright. Hang it away from direct sunlight.

[Unframed, ready for the frame of your choice. / Some pieces come framed; it says so on the product page.]

[Rocks are sealed for indoor display. Outside, the weather will slowly fade the paint.]

Napkin drawings start from [price] and painted rocks from [price]. After you send your idea, John replies with a quote before any work begins.

Usually about [X] weeks from when the idea is agreed. If you need it by a certain date, mention it in the form.

Yes, please do. Photos of a pet, a place or a person help a lot. You can upload them right on the commission form.

[Returns policy, e.g. within 14 days of delivery, in its original packaging.] The full details are on the Refunds & Shipping page. Commissions can’t be returned, since they’re made just for you.

So sorry. Send a photo of the piece and the box within [X] days of delivery, and John will make it right.